Privacy Policy

SolarQube Energy (“we”, “us”) respects your privacy. This policy explains what personal information we collect through www.solarqubeenergy.in, how we use it, and the choices you have.

1. Information we collect

• Enquiry and contact forms: your name, phone number, email address, location and the details of your requirement.
• Support tickets: your name, mobile number, email address, plant location, project details, a description of your issue, preferred visit date and time, and any photos you upload.
• Chat assistant: the messages you type and any contact details you share in the chat. Chat history is kept only in your browser session.
• Communication: your calls, WhatsApp messages and emails with our team.

We do not knowingly collect information from children under 18.

2. How we use your information

• To respond to enquiries and prepare quotations and site surveys.
• To create, manage and resolve support tickets, and to send you the ticket ID and status updates by email.
• To arrange service visits, installation, maintenance, warranty and subsidy or net-metering documentation.
• To handle payments, invoices and AMC renewals.
• To improve our services and keep our systems secure and free of spam.

3. Who we share it with

We do not sell your personal information. We share it only with:

• our own staff, engineers and technicians who need it to serve you;
• service providers that help us operate, such as Google (Google Workspace, Google Sheets and Drive, which store form and ticket data, and Gmail, which sends email), our website hosting provider, and WhatsApp for messaging;
• authorities or DISCOMs (for example TANGEDCO) where needed to process your subsidy, net-metering or other approvals, with your involvement;
• government or legal authorities when required by law.

4. Cookies and similar technologies

Our website does not use advertising cookies. It uses your browser’s session storage to keep the chat assistant’s conversation while the tab is open. Embedded third-party content such as Google Maps and YouTube may set their own cookies under their own policies.

5. How long we keep your information

• Unconverted leads: if you enquired but did not proceed with an installation, we keep your details for up to 12 months after our last interaction.
• Converted leads (customers): if you purchased or confirmed a solar installation, we keep your details for the duration of our customer relationship and for as long as needed for warranty, after-sales support and legal requirements.
• Closed support tickets: we keep ticket records for up to 3 years after closure, unless a longer period is necessary for a warranty claim, dispute or legal obligation.

After these periods we delete or anonymise the information.

6. Security

We use reasonable safeguards, including restricted access to our records and secure hosting. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your rights

You may ask us to access, correct, update or delete your personal information, or to withdraw your consent to our using it, by writing to the email below. We will respond within a reasonable time. Some information may need to be kept where the law requires.

8. Third-party links

Our website links to other sites, such as social media. We are not responsible for their privacy practices.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with its date.

10. Contact us